Some A Sense of Scents products, including candles, wax melts, and body care items, may soften or melt when exposed to high temperatures during transit.

During warmer months, we take care when preparing and packaging temperature-sensitive products; however, once a package leaves our hands, we cannot control the temperatures or conditions it may encounter while in transit or after delivery.

We recommend tracking your shipment closely and bringing your package indoors as soon as possible after delivery. Please avoid allowing packages to remain in mailboxes, on porches, or in other hot areas for extended periods.

If a product arrives softened or melted, place it in a cool, dry area and allow it to return to room temperature before opening or using it. This typically does not affect the quality of the product.

If your order arrives damaged beyond normal heat-related softening, please contact us at info@asenseofscents.com within 7 days of delivery and include your order number and photos of the product and packaging.